Savegnago: R$13 million saved

annually by optimizing resources

and engaging employees

Customer Stories

“Comunica.in gave us something that once seemed impossible in retail: consistent information reaching every employee and instant answers to their questions. We’re not just saving millions—we’re transforming how knowledge flows across the company. We used to spend 80% of our time answering repetitive questions and only 20% on strategic projects. Now that ratio is reversed—and that’s priceless.”
The solution
Savegnago implemented a Communication Superintelligence strategy that:

  1. Created a single source of truth across the entire company
  2. Transformed existing channels (WhatsApp, Teams, Email) into knowledge access points
  3. Delivered automated, consistent, and up-to-date answers
  4. Identified and resolved knowledge gaps through interaction analytics

No new apps. No new logins. No complex training required.

Key results

  • 88% effective reach across all internal audiences
  • Rapid adoption: employees ask an average of 9 questions per day
  • 3.2 hours saved per employee per week
  • 71% reduction in repetitive questions directed to managers
  • 4.5× proven ROI


Financial Impact
When scaled across the full operation (13,000 employees):

• R$550,000 saved every 15 days
• R$1.1 million saved monthly
• Over R$13 million saved annually

All achieved without increasing team size, training efforts, or infrastructure.
The solution
Savegnago implemented a Communication Superintelligence strategy that:

  1. Created a single source of truth across the entire company
  2. Transformed existing channels (WhatsApp, Teams, Email) into knowledge access points
  3. Delivered automated, consistent, and up-to-date answers
  4. Identified and resolved knowledge gaps through interaction analytics

No new apps. No new logins. No complex training required.

Key results

  • 88% effective reach across all internal audiences
  • Rapid adoption: employees ask an average of 9 questions per day
  • 3.2 hours saved per employee per week
  • 71% reduction in repetitive questions directed to managers
  • 4.5× proven ROI


Financial Impact
When scaled across the full operation (13,000 employees):

• R$550,000 saved every 15 days
• R$1.1 million saved monthly
• Over R$13 million saved annually

All achieved without increasing
team size, training efforts,
or infrastructure.
The solution

Savegnago implemented a Communication Superintelligence strategy that:

  1. Created a single source of truth across the entire company
  2. Transformed existing channels (WhatsApp, Teams, Email) into knowledge access points
  3. Delivered automated, consistent, and up-to-date answers
  4. Identified and resolved knowledge gaps through interaction analytics

No new apps. No new logins. No complex training required.

Key results

  • 88% effective reach across all internal audiences
  • Rapid adoption: employees ask an average of 9 questions per day
  • 3.2 hours saved per employee per week
  • 71% reduction in repetitive questions directed to managers
  • 4.5× proven ROI


Financial Impact
When scaled across the full operation (13,000 employees):

• R$550,000 saved every 15 days
• R$1.1 million saved monthly
• Over R$13 million saved annually

All achieved without increasing team size, training efforts, or infrastructure.
Context and challenge

Grupo Savegnago, one of the largest retail chains in the countryside of São Paulo, operates 69 stores across 23 cities and employs over 13,500 people. The group faced critical communication challenges:

• Internal messages reached only 23% of employees
• Massive volume of repetitive HR-related questions consumed the team’s time
• Inconsistent information across stores and departments
• Difficulty in standardizing communication across geographically distributed units
• Knowledge fragmented across multiple legacy systems

“When each unit interprets a process differently, we face mistakes, rework, and inconsistencies. We needed a single source of truth accessible to everyone.”
— Jaciane Rizziolli, HR Director
Context and challenge

Grupo Savegnago, one of the largest retail chains in the countryside of São Paulo, operates 69 stores across 23 cities and employs over 13,500 people. The group faced critical communication challenges:

• Internal messages reached only 23% of employees
• Massive volume of repetitive HR-related questions consumed the team’s time
• Inconsistent information across stores and departments
• Difficulty in standardizing communication across geographically distributed units
• Knowledge fragmented across multiple legacy systems

“When each unit interprets a process differently, we face mistakes, rework, and inconsistencies. We needed a single source of truth accessible to everyone.”
— Jaciane Rizziolli, HR Director
Jaciani Rizziolli
HR Director at Savegnago Group

Amanda Oliveira

HR Department

“An essential tool for our daily routines. It optimizes our time, reduces rework, and supports better decision-making. It’s completely transforming our organizational climate.”

Victor Ramalho

HR Department

“An excellent initiative that’s drastically reducing calls

to our team. It’s making a real difference in the day-to-day

of our HR assistants.”

Ana Petroni

HR Department

“The AI platform is amazing! Everything we need is in one place—with quick, reliable answers. It’s simplified our workday and we love it.”

Standardization and Consistency Across the Operation
The platform eliminated key communication pain points, such as:

• Divergent interpretations of company policies between units
• Outdated information being shared after process changes
• Decisions based on obsolete documents or procedures
• Reliance on undocumented knowledge held by specific individuals

“We’re now able to standardize answers. My HR assistant in Campinas used to understand a process one way, and the assistant in Sumaré another. Now everyone has access to the same information, the same way, no miscommunication.” — Jaciane Rizziolli, HR Director

Beyond HR: Cross-Departmental Applications
The platform is being expanded to other areas of the business:

• IT: Automating basic troubleshooting for terminals
• Operations: Standardizing in-store procedures
• Customer Service: Supporting new employees during customer interactions
Standardization and Consistency Across the Operation

The platform eliminated key communication pain points, such as:

• Divergent interpretations of company policies between units
• Outdated information being shared after process changes
• Decisions based on obsolete documents or procedures
• Reliance on undocumented knowledge held by specific individuals

“We’re now able to standardize answers. My HR assistant in Campinas used to understand a process one way, and the assistant in Sumaré another. Now everyone has access to the same information, the same way, no miscommunication.”
— Jaciane Rizziolli, HR Director

Beyond HR: Cross-Departmental Applications

The platform is being expanded to other areas of the business:

• IT: Automating basic troubleshooting for terminals
• Operations: Standardizing in-store procedures
• Customer Service: Supporting new employees during customer interactions
Standardization and consistency across the operation

The platform eliminated key communication pain points, such as:

• Divergent interpretations of company policies between units
• Outdated information being shared after process changes
• Decisions based on obsolete documents or procedures
• Reliance on undocumented knowledge held by specific individuals

“We’re now able to standardize answers. My HR assistant in Campinas used to understand a process one way, and the assistant in Sumaré another. Now everyone has access to the same information, the same way, no miscommunication.” — Jaciane Rizziolli, HR Director

Beyond HR: Cross-Departmental Applications
The platform is being expanded to other areas of the business:

• IT: Automating basic troubleshooting for terminals
• Operations: Standardizing in-store procedures
• Customer Service: Supporting new employees during customer interactions

Customers

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Want to discover how Communication

Superintelligence can transform

your company?

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Savegnago:

R$13 million

saved annually

by optimizing

resources

and engaging

employees

Jaciani Rizziolli
HR Director
at Savegnago Group

Want to

discover how

Communication

Superintelligence

can transform

your company?

Talk to us

Amanda Oliveira

HR Department

“An essential tool for our daily routines. It optimizes our time, reduces rework, and supports better decision-making. It’s completely transforming our organizational climate.”

Victor Ramalho

HR Department

“An excellent initiative that’s drastically reducing calls

to our team. It’s making a real difference in the day-to-day

of our HR assistants.”

Ana Petroni

HR Department

“The AI platform is amazing! Everything we need is in one place—with quick, reliable answers. It’s simplified our workday and we love it.”

Keep reading

De 40% para 82% de engajamento: Como o Banco Mercantil revolucionou sua comunicação com dados

Savegnago: R$13 milhões economizados anualmente otimizando recursos e engajando colaboradores

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Communication

Superintelligence can

transform your company?

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Use WhatsApp, Teams

and E-mail powered

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Transform your existing channels into

an intelligent knowledge infrastructure

— no new platforms to adopt.


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COMPANY

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RESOURCES

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powered by

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Your company doesn't

need more channels

Transform your existing channels

into an intelligent knowledge

infrastructure — no new

platforms to adopt.

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LEGAL

COMPANY

Community

RESOURCES

Customer Stories

About us

Careers

Status

Trust Center

Terms of service

Privacy policy

Use WhatsApp,

Teams and E-mail

powered by

Superintelligence

Your company doesn't

need more channels

Transform your existing channels

into an intelligent knowledge

infrastructure — no new

platforms to adopt.

Book demo

LEGAL

COMPANY

Community

RESOURCES

Customer Stories

About us

Careers

Status

Trust Center

Terms of service

Privacy policy

Use WhatsApp, Teams, and Email

— powered by Superintelligence

Your company doesn’t need more channels

Transform your existing channels into an intelligent knowledge

infrastructure — no new platforms to adopt.

Talk to us

TRUST CENTER

TERMS OF SERVICE

PRIVACY POLICY

LEGAL

CUSTOMER STORIES

ABOUT US

CAREERS

STATUS

COMPANY

COMMUNITY


RESOURCES

Use WhatsApp, Teams, and Email

— powered by Superintelligence

Your company doesn’t need more channels

Transform your existing channels into an intelligent knowledge

infrastructure — no new platforms to adopt.

Talk to us

TRUST CENTER

TERMS OF SERVICE

PRIVACY POLICY

LEGAL

CUSTOMER STORIES

ABOUT US

CAREERS

STATUS

COMPANY

COMMUNITY


RESOURCES